Home Care Delivered Returns Policy

You can be assured that Home Care Delivered, Inc. stands by the quality, cleanliness and sterility of the products we offer. Due to the sensitive nature of healthcare products, Home Care Delivered Inc. cannot give a refund or credit for any item(s) in which the retail packaging or sterile seal has been broken.

If an incorrect or defective item was shipped in error by Home Care Delivered, we will arrange to have the merchandise picked up and will ship the appropriate product at our cost.

Home Care Delivered, Inc. will gladly accept returned merchandise and provide a full refund or credit if the returned item(s) meet the follow criteria:

Item(s) must be returned within 30 days of original order date.
Item(s) must be returned unopened in the original manufacturer packaging in a re-sellable condition and include all accessories, manuals, brochures and manufacturer documentation.
Customer must contact Home Care Delivered and receive a Return Authorization Number prior to returning the
item(s)
It is the responsibility of the customer to ship the product back to Home Care Delivered once an RA is issued, except in the case of errors or defective product.

How do I return products to Home Care Delivered?

Call our customer service department toll free at 1-800-867-4412 (8:00 am – 8:00 pm Eastern Time, Mon. – Fri.).
You will be provided with a Return Authorization Number which will be used for the tracking of the returned shipment as well as the mailing address for the appropriate warehouse that will be used for returning the unopened item(s).
Home Care Delivered will not accept any returned item(s) with out previously obtaining an authorization number.

Once the product is received and inspected at Home Care Delivered, the credit will be issued in 10 – 14 days.

If you suspect a problem with your order, please call us at 1-800-867-4412 before opening the product. This will ensure that you are not left with a non-refundable item.